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From LIVECHAT Developer Zone Wiki
Welcome to the Developer Zone Wiki
This wiki site is dedicated to software developers, freelancers, integrators and beta testers cooperating with LIVECHAT Software development team.
Contents |
News
01-Jun-2009 - GG Pro public release
28-Mar-2009 - GG Pro public beta released
04-Mar-2009 - GG Pro private beta released
27-Oct-2008 - Partner API released
26-Jul-2008 - Server API released
03-May-2008 - LIVECHAT Agent 5.5 public release
01-Mar-2008 - Public Beta released
11-Oct-2007 - API 1.0 Released
GG Pro
GG Pro is the business class instant messaging software. GG Pro provides real-time, unified communications and collaboration for enterprises. Those capabilities include presence information, enterprise instant messaging, telephony capabilities and integration.
GG Pro offers the following functionality:
- secure communication
- server side chat transcripts
- user control and administration
- policy management
- shared contact lists
- reporting and analytics
SaaS edition
Feel free to download the application and try it by yourself:
Enterprise edition
GG Pro Enterprise edition is an client-server and middleware platform. This edition is dedicated for advanced deployment, it supports business process integration and is ready to integrate with a wide variety of software.
Read more about the Enterprise edition in the following section:
LIVECHAT Contact Center
LIVECHAT Contact Center is an application for online customer service and live help. Chat live and learn more about your customers’ needs and expectations. LIVECHAT Contact Center is a fast and intuitive live chat software providing customer contact on website. You can find more information about Contact Center in sections below.
Contact Center live chat software:
- increases sales and decreases costs
- better customer support
- allows customers to chat live with the operator
- increases number of succesfully ended transactions
- secure communication
LIVECHAT Contact Center is offered in both SaaS and Enterprise edition:
SaaS edition
You have the choice of downloading the latest version or beta release of LIVECHAT Contact Center. All users of our software are encouraged to use the most recent release.
Plugins and web panels extend functionality of the application.
Enterprise edition
LIVECHAT Contact Center Enterprise edition is advanced solution. This release has many new features as well as a more modular and scalable architecture.
Resources for the enterprise edition of LIVECHAT Contact Center:
Integration API Services
The Integration API is a set of services and data structures that can operate on internal methods and data members of the solution (for both products, the LIVECHAT Contact Center and GG Pro). Using the API you will be able to create new add-ons, automate system management tasks and integrate with other proprietary back office software (CRM, call center software, etc).
There are two types of the API in the system:
- Client side, used to create new add-ons for an agent application.
- Server side, used to automate account management or integration purposes.
Client API:
- Recommended reading before you start: Tutorial on start using the API
- Read the API reference and developer documentation
Server API:
Contributors
We would like to thank all the contributors who helped us to develop our products and work with us to create business class instant messenger software. If you want to join the community of LIVECHAT developers and help us to develop our software, feel free to contact LIVECHAT Developer Zone team by e-mail [devzone | at | livechatinc.com].
Legal information
All materials contained in this document are the property of LIVECHAT Software S.A. and are protected by international copyright laws and other international intellectual property rights laws. The compilation of all content in this document is exclusive property of LIVECHAT Software S.A. By using this document or any related material and their content the recipient agrees to all terms above. For usage restrictions of LIVECHAT Software S.A. product please read the end user agreement (EULA).
If you have any questions concerning these terms and conditions, or if you would like to contact LIVECHAT Software S.A. for any other reason, please go to www.livechatinc.com.
