System requirements

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Below you will find system requirements to successfully deploy the solution in your company:
Imporant note: This applies for enterprise level software only

Contents

Hardware Compatibility

  • The required server configuration includes a dedicated computer with Pentium IV 3GHz processor, 2GB RAM.
  • Network interface card supported by the host Linux OS.
  • The server installed on a local network should be placed outside the DMZ (Demilitarized Zone) while behind a firewall. We do not recommend placing server behind proxy servers.
  • To ensure proper operability of the server, ports 80 and 443 must be open inside the firewall for all IP addresses used by LIVECHAT Enterprise Edition.
  • Symmetrical transmission bandwidth to and from the server - at the minimum of 2Mbit/s.

Note: The average bandwidth required by the LIVECHAT Contact Center for 100 online visitors and 10 operators is 32KB/s, where 24KB/s are dedicated to the client traffic and 8KB/s to the operator activity.

Software Compatibility

Server requires the following software to be installed:

  • Debian operating system 32bit – Etch version (without virtualization),
  • MySQL database version 5.X,
  • Web Apache server - distribution 2.0,
  • SMTP (external connection only, the possibility of sending emails from any address without authentication)
  • GLIBC library 2.3.2 (or newer)
  • PHP module version 5.2. for Apache server
    • CURL
    • DOM
    • PDO
  • In case of using the epoll server mode, kernel 2.4+path or kernel 2.6 is required

Important notes:

  • One public IP addresses with their associated host name (added to the DNS server). It should also properly resolve host names (a correctly configured resolver).
  • The server installation required 500MB of free disc space. The server event logs are enabled by default.
  • Internet Access is required for the installation process in order to download all necessary patches and updates. Windows 2000/XP with an administrator login is needed for testing purposes.
  • To start the LIVECHAT Contact Center server, administrator rights (root) are necessary for the use of port 80 as well as the ability to increase the limit of descriptors.
  • An X.509 certificate (in .pem format) is required. It should be authorized by an authorization center – certificate verification capability comes standard with any browser.
  • In the case of using a file transfer function - Remote Desktop – an additional public IP address is required for the file transfer capability of the server.

Web Agent

The client computer should have direct access to the Internet (ports 80 and 443 should be open). One of the following browsers should be available:

  • Internet Explorer 6 (or higher)
  • Firefox 2.0.0.12 (or higher)
  • Opera 9.02 (or higher)

The browser should be able to acquire the proper header parameters while communicating with the LIVECHAT Contact Center server, in particular:

  • Host address, the URL of the website where the search action was initiated (e.g. search engine)
  • referrer’s address
  • cookies
  • type of browser the client is using

Javascript and cookies must be enabled in the browser, whereas the security level should be set to default.

Agent Application

In order to install the Agent Application, a workstation with Windows XP/Vista (32-bit) and Internet Explorer 7.0 browser is required. Administrator rights are necessary to run the installation.

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